Returns Information
Want to return an item? Here's what you need to know at a glance. The full terms are set out in our as well as our .
How to Return an Item
1. Notify us of your return: By email to with your order number.
2. Receive the return address: We'll send it to you after you notify us.
3. Pack the item: Unused, well protected, and in its original packaging wherever possible.
4. Send it back: Within the 14-day period. You cover the cost of the return shipment.
5. Receive your refund: Once we've received and checked the item, we'll refund the amount via your original payment method.
If the item has lost value due to handling beyond what's needed to check its condition, we reserve the right to reduce the refund accordingly.
What Can't Be Returned
- sealed trading card products, boosters, booster boxes, and similar products once the seal has been broken,
- unpacked or opened sleeves and accessories,
- items showing signs of use,
- individually assembled products (e.g. bundles put together on customer request).
These exclusions don't apply to valid claims for defective goods.
Damaged or Defective Goods
Is your item damaged or defective? Please document it with photos and contact us right away at . The statutory warranty rights apply (two years from delivery). Ideally, report any transport damage to the packaging directly at delivery.
Questions About Returns
We're happy to help:
