FAQ

We ship small, compact orders (e.g. a pack of sleeves or a single PSA case) as a letter for CHF 1.90, and slightly larger letter orders as a letter XL for CHF 3.90 — each with optional tracking (A-Post Plus) for a CHF 1.– surcharge. Larger orders cost CHF 9.00 (PostPac Priority). From an order value of CHF 69.– we ship for free. Which shipping methods apply to your order is shown automatically in the cart and at checkout.

Orders received by 16:00 are usually shipped the same business day. We ship with Swiss Post — compact orders as an A-Post letter, larger ones as PostPac Priority. Delivery time is 1–2 business days in both cases.

Yes, for orders shipped via PostPac Priority or A-Post Plus letter mail. After shipping, you'll automatically receive a shipping confirmation with a tracking link and can follow your shipment on post.ch at any time. Standard A-Post letter mail doesn't offer tracking — if tracking matters to you, choose the A-Post Plus option at checkout for a CHF 1.– surcharge.

We currently ship exclusively within Switzerland and to Liechtenstein. You'll find all the details in our Shipping Information.

Yes. We voluntarily grant a 14-day return period from receipt of the goods. Condition: the item is unused, in perfect condition, and returned in its original packaging wherever possible. Please notify us of the return in advance by email to kontakt@herzderkarten.ch.

1. Notify us of your return by email to kontakt@herzderkarten.ch (with your order number).
2. We'll send you the return address.
3. Pack the item unused and well protected.
4. Send it back within the 14-day period — you cover the cost of the return shipment.
5. Once we've received and checked the item, we'll refund the amount via your original payment method.
Details: Returns Information.

Sealed trading card products (boosters, booster boxes, and similar), unpacked or opened sleeves and accessories, items showing signs of use, and individually assembled products (e.g. bundles put together on customer request).

Please document the damage with photos and contact us right away at kontakt@herzderkarten.ch. Ideally, report any transport damage to the packaging directly at delivery. Regardless of the right of return, the statutory warranty rights apply (two years from delivery).

TWINT, credit card (Visa, Mastercard), PostFinance Card, and PostFinance Pay. Payments are processed securely through our payment provider.

Contact us as soon as possible with your order number at kontakt@herzderkarten.ch. As long as the order hasn't shipped yet, we can usually adjust or cancel it.

We ship pre-ordered items as soon as they arrive with us. The quantity we receive depends on allocation from our suppliers - if we receive a reduced shipment, we reduce or cancel pre-orders proportionally and promptly refund any amounts already paid.

Standard-size cards (63.5 × 88.9 mm), e.g. Pokémon, Magic: The Gathering, Lorcana, or One Piece, fit Standard Size sleeves. For Yu-Gi-Oh! (59 × 86 mm), use Japanese Size sleeves.

Yes, on selected products. The discount tiers are shown directly on the product page and applied automatically in the cart.

The easiest way is by email to kontakt@herzderkarten.ch or via our contact form. We'll get back to you as soon as possible.